Return Policy

PURCHASE AND REFUND POLICY FOR SCHOOL REGISTRATION 

The CCFM is committed to providing an exceptional artistic and cultural educational experience to students, pupils and early childhood in our Province. However, we understand that unforeseen circumstances may arise, sometimes preventing participants from attending the activity. To ensure a transparent and fair relationship with schools and early childhood centres, we have established the following purchasing and refund policy for registrations to our school activities: 

GENERAL CONDITIONS: 

1. REGISTRATION AND PURCHASE:

All registrations are final. Following your registration, a 50% deposit must be made upon receipt of your invoice which will be sent by email to confirm your places in the program. Following the activity, a second invoice will be issued which is also due upon receipt. The second invoice could be adjusted if the actual number of participants is higher than the number of participants initially planned. However, we do not reduce the invoice if the actual number of participants is lower than the number initially planned. A registration confirmation email will be sent two weeks before the date of the activity. Please respond to the email with the final number of registrations for the activity. 

2. CHANGES IN ACTIVITY OR TEACHERS:

Events or teachers may be subject to change without notice. We always strive to maintain the quality of the educational experience by making necessary adjustments, without compromising quality. 

3. CANCELLATION OR POSTPONEMENT:

In case of cancellation of the event due to insufficient registrations, or a logistical problem, a full refund will be issued. The same applies for exceptional reasons such as health restrictions, government regulations, fire, flood, earthquake, strike, war, act of terrorism or any other force majeure. 

If the activity is postponed and you are unable to participate, a full refund will be issued. 

REFUND CONDITIONS : 

1. REFUND BEFORE THE DATE OF THE ACTIVITY: If you cancel 5 days or less before the event date or if you do not show up for the event, the 50% deposit you previously paid is not refundable. In addition, as mentioned in point 1. Purchase, no refund is made if the actual number of participants is less than the number initially planned. A refund will be made only in the case of cancellation, some examples of which are mentioned in point 3. Cancellation or postponement.

REFUND REQUEST PROCESS: 

Refund requests must meet the requirements of the terms and conditions.  

To submit a refund request, please send an email to mrey@ccfm.mb.ca indicating as the subject of the email the words “ REFUND REQUEST ». In your email, you will then provide the necessary information, including the invoice number, the reason for the refund and any necessary supporting documents. 

After receiving the refund request, the CCFM will respond within 3 working days to accept or refuse said request and, if applicable, the refund will follow within 5 to 10 working days. 

ADDITIONAL COMMUNICATION: 

Any changes to the date, time or any other important aspect of the activity will be communicated to the registered establishments as soon as possible. In addition, all information regarding the purchase and refund policy will be clearly indicated and accessible during the registration process. 

By adopting this purchasing and refund policy, we are committed to maintaining the trust and relationship established between institutions and the CCFM by ensuring a positive educational experience, even in difficult circumstances. We reserve the right to modify this purchasing and refund policy, and any updates will be communicated transparently to institutions. 

Thank you for taking the time to read and understand our purchase and refund policy. By registering with CCFM, you agree to have read, understood and accepted the terms of this policy. 

For any additional questions or clarifications, please contact Mélanie Rey in the programming department by phone at 204-233-8972 ext. 443 or by email at mrey@ccfm.mb.ca. 

PURCHASE AND REFUND POLICY FOR THE DANCE AND VIOLIN SCHOOL 

The CCFM is committed to providing an exceptional educational artistic and cultural experience to its audience. However, we understand that unforeseen circumstances may sometimes arise, preventing participants from attending the activity or a class. In order to ensure a transparent and fair relationship with our audience, we have established the following purchase and refund policy for registrations to our dance and violin school classes: 

GENERAL CONDITIONS: 

1. PURCHASE: Please note that all registrations must be made through our online sales platform. No registrations outside of this system will be accepted. At the time of registration, payment of the full course fee* is required. However, if you require assistance with the payment process, have questions regarding the amount to be paid, or would like to negotiate a payment plan for the full course fee, please do not hesitate to contact our CCFM reception department by phone at 204-233-8972 or by email at reception@ccfm.mb.ca.

2. CHANGES OF CLASSES OR TEACHERS:

Classes** or teachers may be subject to change without notice. We always strive to maintain the quality of the educational experience by making necessary adjustments, without compromising quality. 

3. CANCELLATION OR POSTPONEMENT:

In case of cancellation of the course due to insufficient registrations or lack of teachers, a full refund will be issued. The same applies for exceptional reasons such as health restrictions, government regulations, fire, flood, earthquake, strike, war, act of terrorism or any other force majeure. 

In case of postponement of the entire course, a full refund will be issued. 

However, if a class of the course must be postponed or cancelled, the CCFM will not issue a refund. 

REFUND CONDITIONS : 

1. REFUND BEFORE THE START OF THE COURSE:

Before the course start date, a refund will be made if the student withdraws. An administrative fee of 10% will then be deducted from the amount initially paid. 

2. REFUND AFTER FIRST CLASS START:

For any reason, the CCFM offers the possibility to cancel the course registration, before the end of the 2-class trial period. The refund will then be deducted from the 10% administrative fee and the fees of the classes completed in proportion to the full course. 

After receiving the refund request, the CCFM will respond within 3 working days to accept or refuse said request and, if applicable, the refund will follow within 5 to 10 working days. 

3. OTHER REFUND REQUESTS:

No refunds will be issued after participation in the third class, except for medical reasons duly justified by a medical certificate. Refunds will then be deducted from the 10% administrative fee and the fees of the classes completed in proportion to the full course.

In the event that the student is unable to attend a class during the course, it will not be refundable. Failure to attend classes does not constitute withdrawal or a reason for requesting a refund.

REFUND REQUEST PROCESS: 

Refund requests must be submitted within the time limits specified above, in accordance with the general conditions. 

To submit a refund request, please send an email to reception@ccfm.mb.ca indicating as the subject of the email the words “ REFUND REQUEST ». In your email, please provide the necessary information, including proof of purchase, reason for refund, and any necessary supporting documents. 

After receiving the refund request, the CCFM will respond within 3 working days to accept or refuse said request and, if applicable, the refund will follow within 5 to 10 working days. 

WITHDRAWAL OF CHILDREN DURING DANCE OR VIOLIN CLASSES: 

In the event of non-compliance with the protocols and instructions given by the teacher, the teacher will discuss with the student during class and with the student's parents or legal guardians after class, in order to rectify the inappropriate behavior. If the behavior does not change and the teacher must give a reminder three times, the CCFM and the teacher reserve the right to remove the student from the class, without reimbursement. 

ADDITIONAL COMMUNICATION: 

Any changes to the date, schedule or any other important aspect of the course will be communicated to participants or parents or legal guardians of registered students as soon as possible. In addition, all information regarding the purchase and refund policy will be clearly indicated and accessible during the registration process. 

By adopting this purchase and refund policy, we are committed to maintaining the trust of our audience and ensuring a positive experience, even in difficult circumstances. We reserve the right to modify this purchase and refund policy, and any updates will be transparently communicated to our audience. 

Thank you for taking the time to read and understand our purchase and refund policy. By registering with CCFM, you agree to have read, understood and accepted the terms of this policy. 

For any additional questions or clarifications, please contact our ticketing reception by phone at 204-233-8972 ext. 421 or by email at reception@ccfm.mb.ca. 

*Course refers to all classes for the year

**Class means a single session

EVENT TICKET PURCHASE AND REFUND POLICY 

The CCFM is committed to providing an exceptional cultural experience to its audience. However, we understand that unforeseen circumstances may arise, sometimes preventing spectators from attending our events. To ensure a transparent and fair relationship with our audience, we have established the following policy for the purchase and refund of event tickets: 

 GENERAL CONDITIONS: 

1. PURCHASE: Ticket sales are final. Please note that all ticket purchases must be made through our online sales platform with the exception of purchases made on site on the day of the event. No purchases outside of this system will be accepted. At the time of purchase, payment of the amount is required. However, if you need assistance with the payment process or have any questions regarding the amount to be paid, do not hesitate to contact our reception service at CCFM by phone at 204-233-8972 or by email at reception@ccfm.mb.ca.   
2. AGE RESTRICTIONS: Most of our events are open to all ages. However, exceptions may occur and these will be clearly marked on the event page (e.g. 18+).
3. ACCOMPANIERS: All spectators must have a ticket. However, in the interest of inclusion and accessibility, the CCFM allows the presence of an accompanying person when necessary to ensure an open and accessible experience for all. This accompanying person will be able to obtain a free ticket by contacting the CCFM reception in advance of the event.
4. RESERVED PLACES: There is no reserved seating and all performances have limited seating. Your ticket guarantees you entry, but not a specific seat. However, if you have any specific accessibility needs, please contact the CCFM at least 48 hours before the event so that we can accommodate you. Please arrive early to ensure you have the best choice of seats. Doors generally open between 30 and 60 minutes before the event. Please check your ticket to confirm the start time of the event.

REFUND CONDITIONS : 

1. IN CASE OF CANCELLATION OF AN EVENT: In case of cancellation of the event, you will automatically be refunded in full. Depending on the conditions, the refund may take place before the date of the performance. If it is a last-minute cancellation, the refund will take effect within 5 to 10 business days. 
2. IN THE EVENT OF POSTPONED: In the event of a postponement of an event to a later date, your tickets will automatically be valid for the new date of the performance. However, ticket holders will have the opportunity to request a full refund if they cannot attend the new date. This request must be made before the show or event takes place and at least 5 business days before the new date. By respecting this deadline, a full refund will then be possible.
3. FOR PERSONAL REASON: As mentioned above, ticket purchases for our events are final sales. Tickets are not refundable for personal reasons. If you can no longer use your tickets, it is possible to transfer your ticket. In this case, it is your responsibility to properly communicate the policies and information regarding the show or event. The CCFM is not responsible for the purchase and resale of tickets from a third party.

REFUND REQUEST PROCESS: 

No refund requests are eligible, except in the case of postponement of the date or cancellation of the event. Refund requests must be submitted only by email to the address reception@ccfm.mb.ca with the subject of the email being “ REFUND REQUEST ». In your email you will then provide the necessary information, including proof of purchase, reason for refund and any supporting documentation if necessary. 

After receiving the refund request, the CCFM will respond within 3 business days to accept or refuse said request and, if applicable, the refund will follow within 5 to 10 business days. 

ADDITIONAL COMMUNICATION: 

Any changes to the date, time or any other important aspect of the event will be communicated to ticket holders as soon as possible. In addition, all information regarding the purchase and refund policy will be clearly indicated and accessible during the registration process. 

By adopting this purchase and refund policy, we are committed to maintaining the trust of our audience and ensuring a positive experience, even in difficult circumstances. We reserve the right to modify this refund policy, and any updates will be transparently communicated to our audience. 

Thank you for taking the time to read and understand our purchase and refund policy. By purchasing tickets from CCFM, you agree to have read, understood and accepted the terms of this policy. 

For any additional questions or clarifications, please contact our ticketing reception by phone at 204-233-8972 ext. 421 or by email at reception@ccfm.mb.ca. 

PURCHASE AND REFUND POLICY FOR ALL ARTS WORKSHOPS AND SUMMER CAMPS (GENERAL PUBLIC) 

The CCFM is committed to providing an exceptional artistic experience to its audience. However, we understand that unforeseen circumstances may sometimes arise that prevent participants from attending the activity. In order to ensure a transparent and fair relationship with our audience, we have established the following policy regarding purchases and refunds for registrations to our workshops and summer camps:

GENERAL CONDITIONS: 

1. PURCHASE: Please note that all registrations must be made through our online sales platform. No registrations outside of this system will be accepted. At the time of registration, payment of the full amount of the workshops* or camps* is required. However, if you need assistance with the payment process or have questions regarding the amount to be paid, do not hesitate to contact our reception service at CCFM by phone at 204-233-8972 or by email at reception@ccfm.mb.ca.  

2. SESSION OR INSTRUCTOR CHANGES:

The session** or teachers may be subject to change without notice. We always strive to maintain the quality of the educational experience by making necessary adjustments, without compromising quality. 

3. CANCELLATION OR POSTPONEMENT:

In case of cancellation of workshops or camps due to insufficient registrations or lack of teachers, a full refund will be issued. The same applies for exceptional reasons such as health restrictions, government regulations, fire, flood, earthquake, strike, war, act of terrorism or any other force majeure. 

In case of postponement of workshops or camps, a full refund will be made. 

However, if a session must be postponed, the CCFM will not issue a refund. In the event of cancellation of a session, it will be refunded pro rata. 

REFUND CONDITIONS : 

1. REIMBURSEMENT BEFORE THE START OF WORKSHOPS AND CAMPS:

10 business days or more prior to the start date of an art workshop or summer camp, a refund will be issued if the student withdraws. A 10% administrative fee will then be deducted from the amount originally paid, in addition to any costs incurred for materials. 

From 5 to 9 business days before the start date of an arts workshop or summer camp, a 50% refund will be issued. 

No refunds will be issued if the student withdraws less than 5 business days before the start date of an art workshop or camp, except for medical reasons (see 2. Refunds below). However, you may transfer your registration by respecting the age guidelines and ensuring that you provide all necessary information regarding the new student and legal guardians if necessary. Transfers must be made no later than 5 days before the start of the workshops or camp.

2. REFUND AFTER THE START OF WORKSHOPS AND CAMPS:

No refunds will be issued after the start of the workshops and camps, except for medical reasons duly justified by a medical certificate. Refunds will be deducted from the 10% administrative fee, the costs incurred for materials and prorated for the sessions completed. For all other reasons and if you are unable to attend a session of the series, it will not be refundable. 

REFUND REQUEST PROCESS: 

Refund requests must be submitted within the time limits specified above, in accordance with the general conditions. 

To submit a refund request, please send an email to reception@ccfm.mb.ca indicating as the subject of the email the words “ REFUND REQUEST ». In your email, please provide the necessary information, including proof of purchase, reason for refund, and any necessary supporting documents. 

After receiving the refund request, the CCFM will respond within 3 business days to accept or refuse said request, and if applicable, the refund will follow within 5 to 10 business days. 

WITHDRAWAL OF CHILDREN DURING WORKSHOPS OR SUMMER CAMPS: 

In the event of non-compliance with the protocols and instructions given by the teacher, the teacher will discuss with the student during the session and with the student's parents or legal guardians after the session, in order to rectify the inappropriate behavior. If the behavior does not change and the teacher must give a reminder three times, the CCFM and the teacher reserve the right to remove the student from the workshop or camp, without reimbursement. 

SPECIFIC POLICY ON FEES ASSOCIATED WITH MATERIALS PROVIDED BY THE CCFM: 

All fees associated with materials included in workshops or summer camps are non-refundable, except as provided in the clause 3. Cancellation or postponement. 

ADDITIONAL COMMUNICATION: 

Any changes to the date, schedule or any other important aspect of the workshop or summer camp will be communicated to registered participants as soon as possible. In addition, all information regarding the purchase and refund policy will be clearly indicated and accessible during the registration process. 

By adopting this purchase and refund policy, we are committed to maintaining the trust of our audience and ensuring a positive experience, even in difficult circumstances. We reserve the right to modify this purchase and refund policy, and any updates will be transparently communicated to our audience. 

Thank you for taking the time to read and understand our purchase and refund policy. By registering with CCFM, you agree to have read, understood and accepted the terms of this policy. 

For any additional questions or clarifications, please contact our ticketing reception by phone at 204-233-8972 ext. 421 or by email at reception@ccfm.mb.ca. 

Respectfully, 

The CCFM team 

* Workshops and camps refers to all sessions.

** Session means a single course or event.